eu
eu
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Kontakt
Webshop:
Am einfachsten erreichen Sie Anna-Lena und Mikaela per E-Mail an [email protected] oder über den Chat.
Unsere Telefonnummer: +46 (0)500 418080
Filiale in Skövde:
Horsåsvägen 11, 549 37 Skövde, Schweden | +46 (0)500 418080
Öffnungszeiten: Im Sommer geschlossen -
Shipping & Delivery
EU and USA: We ship with Fedex and the delivery time is normally 2 - 5 working days from confirmation of order. Please note that these are expected delivery times and it will sometimes take longer.
Rest of the world: For most other countries we ship with PostNord. The shipping time depends on the destination but it is normally 5 - 15 working days.
DUTY AND TAXES
EU and USA: There is no import duty.
Rest of the world: Any taxes, duty or customs fees incurred on shipments outside the EU and USA are the responsibility of the customer and these costs cannot be reclaimed.
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Return Policy
Troentorp wants to ensure your complete satisfaction with the clogs purchased. For online purchases, we will accept clogs not worn, used or damaged for a refund if received within 40 days of dispatch, enclosing a copy of your order confirmation. Please state whether an exchange or refund is required. Once your clogs are accepted back into stock you will be issued with an exchange or refund which usually takes between 7 - 10 working days. We regret postage and packaging cannot be refunded. We can only refund the card originally used for payment. If for any reason you wish to return your unworn/unused Troentorp clogs, please return them along with your order confirmation to:
Troentorp Clogs AB
Horsåsvägen 11
549 37, Skovde
Sweden
Or for US customers to our US Distributor:
Troentorp Returns
2837 Anthony Lane S
Minneapolis, MN 55418
Please send the clogs via a guaranteed delivery service as we cannot be held liable for any goods lost in transit to us. Please also email us at [email protected] and state whether an exchange or refund is required. Once your clogs are accepted back into stock you will be issued with an exchange or refund. We regret postage and packaging cannot be refunded. We can only refund the card originally used for payment.
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Terms & Conditions
PAYMENT TYPES
We accept Visa (including Visa Electron), Mastercard and other payment cards. You can also pay using PayPal and Klarna.
SECURITY INFORMATION
Your card details are sent through a strongly encrypted connection directly to the bank. Troentorp Clogs does not have access to any information about the card or your bank account. The secure server software (SSL) is one of the industry standards and among the best software available today for secure commerce transactions.
WHEN WE WILL TAKE YOUR PAYMENT
We will debit your card when you check out at the cashier in the webshop and confirm your clog order.
CONFIRMATION OF ORDER
Once your clog order has been received by us, you will receive a confirmation e-mail. Please note that these emails are sometimes blocked. Do not hesitate to contact us in case you have not received a confirmation email.
VALIDATION CHECKS
All credit and charge card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery. In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, there may be a validation of the names, addresses and other information supplied during the order process against commercially available records. A third party may also be instructed to complete these checks. By ordering from the www.troentorpsclogs.com website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your clog order or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information.
GENERAL
Troentorp Clogs AB reserves the right to refuse any clog order.
HEAD OFFICE
Troentorp Clogs AB
Stallsiksvägen 1
541 38, Skovde
Sweden
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FAQ
Can I return the clogs if they don’t fit?
Yes, unworn clogs can be returned for an exchange or refund. Please note that we do not cover the shipping cost for the returned shoes.
How long will it take to get my order?
For the EU and USA the UPS Expedited shipping time is 2 - 5 working days. With UPS Express it is 1 - 2 working days.
What is the shipping cost?
We offer free standard shipping with UPS or the postal service.
What shipping carriers do you use?
For the EU and USA we use UPS. For the rest of the world we use the Post.
How can I track my order?
You will get an email from UPS with the tracking information once the clogs are shipped.
What size do you recommend?
Everyone’s feet are different so it’s a difficult question but take a look at our size guide section
Can you advice me when clogs and sandals that are out of stock will become available?
For out of stock clog styles, send us an email at: [email protected]
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Reparaturen
Die Außensohlen unserer Ideal- und Original-Sohlen nutzen sich im Laufe der Zeit ab und wir sehen unsere Clogs gerne mit neuer Besohlung. Mit Blick auf Nachhaltigkeit und Kostenersparnis empfehlen wir stets die Reparatur. Zu konservieren, anstatt verschwenderisch zu sein, ist eine schöne Art und Weise, um an Ihren alten Lieblingsclogs festzuhalten. Jede Reparatur ist individuell. Senden Sie daher bitte eine E-Mail an Anna-Lena und fügen Sie Fotos im Anhang bei. Wir werden dann feststellen können, ob es sich lohnt, die alten Sohlen zu entfernen und durch ein brandneues Paar zu ersetzen.
Für alle Fragen oder Wünsche rund um die Reparatur wenden Sie sich bitte an Anna-Lena: [email protected]