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EU

Customer Service

  • Contact

    Webstore:

    The easiest way to contact Anna-Lena and Mikaela is to send an email to: info@troentorptoffel.se or by writing us on our chat.


    Our telephone number is: +46 (0)500 418080

    Båstad Store:

    Elestorp, 269 91 Båstad, Sweden | +46 (0) 431 75 670

    Opening Hours: Mon - Fri: 10 - 18

    Skövde Store:

    Horsåsvägen 11, 541 38 Skövde, Sweden | +46 (0)500 418080

    Opening Hours: Mon - Fri: 11 - 17

  • Shipping & Delivery

    EU and USA: We ship with Fedex and the delivery time is normally 2 - 5 working days from confirmation of order. Please note that these are expected delivery times and it will sometimes take longer.
 


    Rest of the world: For most other countries we ship with PostNord. The shipping time depends on the destination but it is normally 5 - 15 working days.

    DUTY AND TAXES

    EU and USA: There is no import duty.

    Rest of the world: Any taxes, duty or customs fees incurred on shipments outside the EU and USA are the responsibility of the customer and these costs cannot be reclaimed.

  • Return Policy

    Troentorp wants to ensure your complete satisfaction with the clogs purchased. For online purchases, we will accept clogs not worn, used or damaged for a refund if received within 40 days of dispatch, enclosing a copy of your order confirmation. Please state whether an exchange or refund is required. Once your clogs are accepted back into stock you will be issued with an exchange or refund which usually takes between 7 - 10 working days. We regret postage and packaging cannot be refunded. We can only refund the card originally used for payment. If for any reason you wish to return your unworn/unused Troentorp clogs, please return them along with your order confirmation to:

    Troentorp Clogs AB
    Stallsiksvägen 1
    541 38, Skovde
    Sweden

    Or for US customers to our US Distributor:

    Troentorp Returns
    2837 Anthony Lane S
    Minneapolis, MN 55418

    Please send the clogs via a guaranteed delivery service as we cannot be held liable for any goods lost in transit to us. Please also email us atinfo@troentorptoffel.se and state whether an exchange or refund is required. Once your clogs are accepted back into stock you will be issued with an exchange or refund. We regret postage and packaging cannot be refunded. We can only refund the card originally used for payment.

  • Terms & Conditions

    
PAYMENT TYPES

    We accept Visa (including Visa Electron), Mastercard and other payment cards. You can also pay using PayPal and Klarna.

    SECURITY INFORMATION

    Your card details are sent through a strongly encrypted connection directly to the bank. Troentorp Clogs does not have access to any information about the card or your bank account. The secure server software (SSL) is one of the industry standards and among the best software available today for secure commerce transactions.

    
WHEN WE WILL TAKE YOUR PAYMENT

    We will debit your card when you check out at the cashier in the webshop and confirm your clog order.

    

CONFIRMATION OF ORDER

    Once your clog order has been received by us, you will receive a confirmation e-mail. Please note that these emails are sometimes blocked. Do not hesitate to contact us in case you have not received a confirmation email.

    VALIDATION CHECKS

    All credit and charge card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery. In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, there may be a validation of the names, addresses and other information supplied during the order process against commercially available records. A third party may also be instructed to complete these checks. By ordering from the www.troentorpsclogs.com website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your clog order or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information.

    GENERAL


    Troentorp Clogs AB reserves the right to refuse any clog order.

    HEAD OFFICE


    Troentorp Clogs AB
    Stallsiksvägen 1
    541 38, Skovde
    Sweden

  • FAQ

    Can I return the clogs if they don’t fit?
    Yes, unworn clogs can be returned for an exchange or refund. Please note that we do not cover the shipping cost for the returned shoes.

    How long will it take to get my order?
    For the EU and USA the Fedex shipping time is 2 - 5 working days. With UPS Express it is 1 - 2 working days.

    What is the shipping cost?
    We offer free shipping with Fedex to the EU and USA. The shipping cost will depend on the country for other destinations.

    What shipping carriers do you use?
    For the EU and USA we use Fedex. For most other countries we ship with PostNord.

    How can I track my order?
    For shipments to the EU and USA you will get an email with the Fedex tracking information once the clogs are shipped.

    What size do you recommend?
    Everyone’s feet are different so it’s a difficult question but take a look at our size guide section.

    Can you advice me when clogs and sandals that are out of stock will become available?
    For out of stock clog styles, send us an email at: info@troentorptoffel.se

  • Repairs

    The outsoles of our Ideal and Original bottoms will eventually wear down and when possible we love to see our clogs live on with a resoling. We always recommend repairing as the most sustainable and most economical option. Conserving rather than being wasteful is a beautiful way of holding on to your old favorite clogs. Because every repair is different, please email Anna-Lena with photos attached. We can then figure out if it’s possible to remove the old soles and attach a pair of brand new.
    For every repair question or request, please contact Anna-Lena: info@troentorptoffel.se